Revenue Assurance

Accelerated Revenue Recovery with Effective Processes

Singularity's Revenue Assurance Accelerator dramatically improves revenue recovery while automating exception handling and remediation. The Accelerator compares call data and billing system information to identify revenue leakage. Our unique process technology enables remediation processes to be triggered by exception such as errors in billing, ensuring timely and effective action is taken to address potential or actual revenue loss.

Revenue Assurance-the management of billing to ensure customers are not incorrectly billed for services they don't use, but are accurately and promptly billed for those services they do - is a key element in protecting the profitability of communications service providers. Singularity's solution identifies problems at the earliest point possible, routes remediation tasks to the right people at the right time, ensures problems are addressed and errors are not repeated.

Highlights

• Increases revenue recovery and dramatically reduces revenue leakage
• Supports matching and analysis of call data, billing data and general ledger data to identify revenue leakage
• Automates the identification and remediation of exceptions (e.g. mismatches where calls have not been billed)
• Provides case management for managing and resolving customer-related revenue assurance issues
• Provides a real-time dashboard to graphically highlight revenue recovery problems to operators and managers
• Improves customer satisfaction through accurate billing