BPM in Telecommunications

Telcos and CPs are under increased pressure due to fierce competition in the industry, the emergence of IP telephony, the slowing growth of mature technologies and the convergence of fixed and mobile. There is an increasing focus on:

• Customer responsiveness
• Business process efficiency
• Better use of existing systems
• Agility

Singularity is a world leader in applying Business Process Management (BPM) technology in the Telecommunications industry. Some of the worlds leading Telco providers use our technology and services to optimize their processes. We provide solutions in the following areas:

• Wholesale Line Rental (WLR3)
• Local Loop Unbundling and Carrier Pre Select
• Revenue Assurance
• Order Orchestration

Singularity’s software links together the systems and human tasks required to automate processes end-to-end. We help telecommunications providers streamline operational processes, address revenue leakage and optimize customer value. Our solutions integrate into existing infrastructure easily and quickly and enable companies to monitor, control and improve processes right across the organization. Recent implementations include:

• Streamlining customer provisioning for a Global Telco
• Connecting a major business-to-business CP to the UK’s WLR3 backbone
• Redesigning and implementing new Order to Provide processes for a major UK Telco
• Billing integration for a number of CPs
• A range of Revenue Assurance projects
• Run Book Automation