Process Monitoring

The Singularity Process Platform's Monitor provides visibility into the effectiveness of business processes and insight into overall business performance measured against strategic key performance indicators.

The Monitor's comprehensive Business Activity Monitoring (BAM) functionality allows organizations to define monitoring points across each step in a business process. Performance data and business intelligence is gathered at each of these points during process execution and reported in real-time. The data is also recorded and can be subsequently analyzed. The Monitor includes an easy-to-configure dashboard for visual display of real-time and historic performance information. User definable reports are provided for viewing and analyzing historical data.

Highlights

Real-time Dashboard - the management dashboard provides an easy-to-use view of process performance. The dashboard is fully user configurable, with the customer being able to choose which data to show and how it should be displayed (e.g. bar-chart, speed gauge or other format).

Detailed Metrics - customers can configure the Monitor to measure any business indicators, such as utilization, capacity availability, delivery cycle times, cost of execution.

Performance Management - the Monitor provides real-time performance visibility, including the throughput of systems and the productivity of process participants. This information can be used to identify process inefficiencies, performance bottlenecks and potential solutions.

Event Manager - the Monitor uses an event manager to monitor and trap pre-specified process events that are to be measured and viewed. The event-driven architecture of the Platform provides flexibility to record and report on any business event or activity.

Alerting and Exception handling - the Monitor can be configured to either trigger alerts or entirely new processes when pre-defined thresholds are reached, for example when a backlog of customer cases reaches a specific level.