Case Management & Knowledge Centric Processes

Singularity's Case Management capability radically reduces the complexity and 'time to completion' of case handling. Case Management and Knowledge Centric processes are high-value processes that usually involve skilled staff exercising human judgement and discretion in combination with automated steps. Case Management - the management of the interactions between an individual and a company or government agency - is critical to the work of many organizations, but it is often intensely manual, paper-driven and plagued by delay and poor visibility.

Singularity's BPM-based case management approach provides a consolidated view of all cases being managed by an organisation and automates the processes and activities required to drive cases to completion quickly and effectively.

Our technology enables case workers and administrators to easily manage the mixture of correspondence, structured and unstructured data, resources and processes that constitute most case folders, ensuring an efficient, productive experience for both staff and customers.

Features:

• Consolidated real-time view of cases and all associated data, files and correspondence using an intuitive interface
• Instant access to live information for case workers
• Measurable improvements in case completion times, customer response times and case effort and cost
• Frees case officers and case workers from managing large amounts of paper forms & records
• Reduced processing errors through reduced manual records, data entry and hand-offs
• Automatic initiation of activities and processes in reaction to predefined events speeds up case processing
• Reminder handling for correspondence tracking
• Instant alerting, notification and escalation drives work to the right people at the right time
• Comprehensive, flexible reporting capability for management reporting, ad-hoc queries and performance analysis