Process Analysis

Singularity has unparalleled expertise in helping customers conduct fast, effective process analysis exercises. We've helped some of the world's leading companies improve their core operational processes by using a methodical, repeatable approach that delivers results quickly.

Process analysis refers to the steps you take to understand and model how your key business processes work today, and how they can be made to work more effectively in future. Singularity's process analysts work with you to catalogue your current processes and identify those that have the most impact on operational performance:

• Look for steps carried out in sequence that could be executed in parallel
• Identify duplicate data entry in multiple systems that could be consolidated into one interface
• Look for unnecessary steps and manual hand-offs
• Highlight unclear lines of responsibility where two or more staff are unsure who carries out which actions in which circumstances
• Focus on how errors can be prevented occurring in the process ("right first time") to reduce time spent on fixes after the event
• Review how operational performance information is made available to managers

Download the brochure to read more about our Agile Delivery approach for accelerating process analysis and re-engineering.