Knowledge Management

Does your organization need to better manage the rapidly growing volumes of business information that is processed each day?

Is your organization suffering from:

• Difficulty in retaining knowledge and expertise
• Difficulty in training existing staff
• Are your production call volumes slowly increasing?
• A lack of detailed technical knowledge meaning project deliveries are not always of high quality

Business Information is created, received and distributed in many different formats and if it is not processed in a controlled way it becomes the root of business inefficiency and ultimately decreased profits.

The Singularity Knowledge Management Solution

Singularity's Knowledge Management Solution will help you to identify, create, represent, and distribute knowledge. We will help you bring order to both your unstructured and structured information, creating a central source of knowledge for your organisation.

Our experienced consultants will work with you to locate and assemble your organisation's latent and tacit knowledge that is currently spread throughout your organisation. We will help you put a process in place to ensure that knowledge that is currently spread across multiple network drives, share areas and personal areas is all captured and stored in a central repository, making this information easy to locate and share. Our expertly trained consultants can advise you of the best processes to implement that will enable you to identify, collate, organise and structure all relevant knowledge into a solution for quick and easy access. This will enable you to begin the process of building knowledge retention within your organisation and to create a central point of access for queries, solutions and training. Most importantly these processes will ensure that your organisation's corporate knowledge is stored within your organisation and not with individuals.

Training

Singularity Services team can provide you with both computer based and classroom based training. This can be offered either as stand alone training on the Singularity Process PlatformT product (see Education Services) or as a component part of the Knowledge Management Solution. Our training team could help to structure the education of new staff, focus existing staff on maintaining knowledge and following processes or help expand their knowledge by taking relevant training and tests building competency in how your organisation works.