Singularity Launches Autonomics Solution

Next generation Autonomic IT operations management using Business Process Management

Derry, Northern Ireland - 18th June 2009
Singularity, a vendor of Business Process Management (BPM) software, today announced the launch of its new Autonomics solution for next generation IT Operations Management. Singularity's Autonomic solution enables organizations to define and automate standard operational processes for managing their computer systems.  Uniquely it also enables the organization to learn from previously resolved problems, providing the ‘autonomic' or self-healing capability of the solution.
Autonomics, including Run Book Automation, is a fast growing technology sector focused on automating the operational management of IT hardware and software. As IT systems and applications have become more complex, so have the processes for managing and supporting them at large organizations.  This complexity is driven even further with the advent of Cloud Computing and the growth of data and server centers.  IT operations centers require large numbers of highly trained technical staff to configure existing systems, install new ones and locate, identify and resolve operational problems.  Singularity's solution aims to simplify IT operational management and reduce manual overheads.  The benefits for operations managers include reduced operational expenditure, better service levels for their organization, better change & configuration management, better reporting, and in-built adherence to the main industry standard, ITIL. 
Autonomics refers to computer systems capable of learning and self-management.  In an autonomic solution, instead of prescribing exactly what the system should do, a human operator specifies general rules and constraints, leaving the detailed decisions to the system.  From that point, the system manages itself within the boundaries set by the operator.  Singularity's solution ‘learns' from previous problem fixes, building up a library of cases.  When it sees a problem it recognizes from a previous trouble-ticket, it can automatically distribute the correct patch or fix without requiring human intervention.
 “We're very excited to publicly launch the solution, which is currently in beta with a large multi-national client”, said Singularity's Liam Murray.  “Most clients struggle to develop an accurate model of the systems and applications they are managing when they attempt to automate their operations management. Our unique strength is our ability to automatically identify all systems and applications being managed and the dependencies and interrelationships between them. We can also automate what are known as ‘non-deterministic' processes via Case Management that no other vendor can support”.

About Singularity
Singularity increases the performance and agility of business processes by rapid implementation of its industry-leading Business Process Management (BPM) products.

Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

For further press information please contact Kathryn McDevitt at Singularity.
Email: marketing@singularity.co.uk, or telephone: + 44 28 71 267767. For more information, please visit http://www.singularitylive.com or http://www.singularity.co.uk

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