Singularity Goes Live on ISDN2 with Universal Utilities

One of the first UK providers to achieve milestone

Manchester, United Kingdom – 9 February 2009

Singularity today announced it is one of the first companies in the UK to bring a customer live on ISDN 2 on the Openreach EMP platform.  Openreach is the organisation created in 2005 to sell wholesale line services to all communication providers in the UK.  Singularity commenced placing ISDN2 orders today for their customer Universal Utilities using the Singularity WLR3 solution.  Singularity was part of a select group of vendors asked by Openreach to participate in a pilot launch of the new ISDN2 service.  This achievement is of huge interest in the telecommunications sector, as many UK communication providers have delayed migrating to the Openreach platform until ISDN2 services have been established.

In 2005 the UK's communications regulator OFCOM stipulated that BT must open up its wholesale services to independent providers such as Universal Utilities.  In response, BT span off its wholesale arm into a new company called Openreach, to provide a 'level playing field' to all Telco providers in the UK who want to buy and sell phone services to business and private customers.  However, before they can access these new services the independent operators have to be able to link their internal ordering systems to Openreach using a new standard called Wholesale Line Rental 3 (WLR3).  WLR3 already enables providers to access standard PSTN and ISDN30 lines, but the opportunity to order ISDN2 lines is of much greater interest to communication providers.  Singularity and Universal Utilities are among the first to actually connect live to the ISDN ordering service.

"Being one of the first to connect for ISDN 2 is a huge achievement, as it signals that WLR3 is now complete" said Dr. Robert McGarry, Director of Telecommunications at Singularity.  "We're proud to again be at the front of the pack in adding service capabilities to the WLR3 offering, and we'd like to congratulate our colleagues on the Universal Utilities team on this joint success".

About Singularity:

Singularity increases the performance and agility of business processes by rapid implementation of its industry-leading Business Process Management (BPM) products.

Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

For further press information please contact Kathryn McDevitt at Singularity.
Email: marketing@singularity.co.uk, or telephone: + 44 28 71 267767. For more information, please visit http://www.singularitylive.com or http://www.singularity.co.uk

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