Singularity and Unicom Achieve UK First

Manchester, United Kingdom – 22 July 2009

Singularity today announced it is the first company in the UK to bring a customer to “business as usual” (BAU) on the Openreach Equivalence Management Platform (EMP) for all three WLR products available on the platform. (PSTN, ISDN2 & ISDN30). Singularity achieved BAU levels last week on ISDN2 orders for their customer Unicom, part of Universal Utilities, using the Singularity WLR3 solution. This ground breaking success comes on the back of Unicom reaching BAU on ISDN30 and PSTN for WLR3 earlier this year. Singularity is the first third party integrator (TPI) to have their WLR3 solution run at BAU levels across all three products available on the Openreach EMP platform.  Singularity was part of a select group of vendors asked by Openreach to participate in a pilot launch of the new ISDN2 service. 

“We're delighted to be the first communication provider to hit this milestone”, said Chris Earle of Unicom.  “Being able to access the full WLR3 product range on Openreach is key to Unicom providing superior service and products to our customers in the fixed line marketplace.  We'd like to thank Singularity for their great work in getting us there”.
"This underlines that all products are now firmly established on the EMP platform”, said Nicola Porter Vaughan Openreach Head of Product Establishment.  “For any communication providers wishing to migrate across to the new platform, the message is that WLR3 on the EMP is fully open for business and they should begin their migration as soon as possible”.

Openreach is the organisation formed in 2005 which is responsible for the UK's local access network. It provides services to UK communication providers on a fair and equivalent basis, having established a ‘level playing field' for all UK communication providers who want to buy and sell phone services to business and private customers. However, in order to access these services the independent operators have to be able to link their internal ordering systems to Openreach using a new standard called Wholesale Line Rental 3 (WLR3).  WLR3 enables communication providers to access standard PSTN, ISDN30 and ISDN2 lines.  Singularity and Unicom (Universal Utilities) are the first to achieve ‘business as usual' BAU on the complete WLR3 service.

“Being the first to go BAU on WLR3 in its entirety is a huge achievement, as it signals that WLR3 is fully operational and ready for consumption by all CPs (Communication Providers)” said Dr. Robert McGarry, Director of Telecommunications at Singularity.  “We're proud to again be at the front of the pack in adding service capabilities to the WLR3 offering, and we'd like to congratulate our colleagues on the Unicom team on this joint success”.

About Unicom
Unicom, part of Universal Utilities PLC, is a telecommunications service provider specialising in the small business market. It currently provides telecom, broadband and website services to 60,000 small businesses throughout the UK. The company has an annual turnover of over £40m, with 500 employees and 10 regional offices situated around the UK.
http://www.universalutilities.co.uk/

About Openreach
Openreach is responsible for the nationwide local BT network which connects homes and businesses across Britain to communications providers' networks.  Openreach provides communications providers with services and products associated with that network.

About BT
BT is one of the world's leading providers of communications solutions and services operating in 170 countries.  Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services.  BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.
In the year ended 31 March 2009, BT Group's revenue was £21,390 million.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group.  BT Group plc is listed on stock exchanges in London and New York. 
For more information, visit www.bt.com/aboutbt

About Singularity:

Singularity increases the performance and agility of business processes by rapid implementation of its industry-leading Business Process Management (BPM) products.

Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

For further press information please contact Kathryn McDevitt at Singularity.
Email: marketing@singularity.co.uk, or telephone: + 44 28 71 267767. For more information, please visit http://www.singularitylive.com or http://www.singularity.co.uk

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