Singularity and Texwood win excellence award

08 April 2003

Texwood Industries and their technology partner Singularity have won silver in the 2003 Global Awards for Workflow Excellence. The Excellence award, sponsored jointly by the Workflow Management Coalition (WfMC), Giga Information Group and the Workflow And Reengineering International Association (WARIA) was presented at AIIM EXPO and Conference, New York, Tuesday 08 April 2003. These prestigious awards are used to recognize organizations that have demonstrably excelled in implementing innovative workflow solutions to meet strategic business objectives.

“The finalists represent a great diversity of applications,” said Jon Pyke, WfMC Chair and CTO Staffware Plc. "These implementations of the business processes and the interoperation of processes between different systems show how workflow has become the glue of today's information systems."

Increasing business volume by 25% without increasing resources, Texwood Industries used the Singularity Process Platform™ as the engine of their Services Automation Manager (SAM) system that radically improves the installation and service process in their kitchen and cabinet business. On-time installations grew by 40% in the initial 18 months after SAM implementation and 20,000 hours annually of employee time have been saved.

A US-wide supplier with distribution centres across the country, and a subsidiary of the NYSE listed MASCO Corporation, Texwood leads its field by providing quality, durability, value and selection. Replacing manual and administrative procedures, SAM integrates legacy technologies with Web-browser access and two-way SMS mobile device messaging to drive an error-free, instantaneous installation and service process enabling Texwood staff and third-party installers to optimise their workflow. Piloted in one State the successful solution has now been adopted throughout Texwood's US operation.

"We now have an optimal combination of expert people, clear policy and procedure, supportive technologies and visibility into performance. And we have achieved tangible ROI. Singularity and the Singularity Process Platform™ tool have been central to this achievement"
Dwayne Lusk,
Distribution Technology Manager
Texwood Industries.

About the Workflow Management Coalition (http://www.wfmc.org/)
The WfMC, now in its tenth year is a non-profit, international organization of workflow vendors, users, analysts and university/research groups. The Coalition's mission is to promote and develop the use of workflow through the establishment of standards for software terminology, interoperability and connectivity between workflow products. Consisting of over 300 members from throughout the world, the Coalition is the primary standards body for this continuously expanding software market.

About Giga Information Group (http://www.gigaweb.com/)
Giga Information Group (NASDAQ: GIGX) provides objective research, advice and continuous coaching on technology for e-Business. Giga's integrated suite of offerings helps clients make strategic decisions about the technologies, people and processes needed to excel in the new digital economy. Emphasizing close interaction between analysts and clients, Giga delivers support with the speed and scope necessary for e-Business.

About WARIA (http://www.waria.com/)
The charter of the Workflow and Reengineering International Association is to identify and clarify issues that are common to all users of workflow and BPM. WARIA's mission is to make sense of what's happening at the intersection of Business Process Reengineering, Process Management, Workflow and Electronic Commerce and reach clarity through sharing experiences, product evaluations, networking among users and vendors, education and training.

About Singularity:

Singularity increases the performance and agility of business processes by rapid implementation of its industry-leading Business Process Management (BPM) products.

Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

For further press information please contact Kathryn McDevitt at Singularity.
Email: marketing@singularity.co.uk, or telephone: + 44 28 71 267767. For more information, please visit http://www.singularitylive.com or http://www.singularity.co.uk

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