Beaming chooses Singularity to connect to the OpenReach network

London, 20^th April 2009

One of the UK's leading communications providers, Beaming, has selected BPM software vendor Singularity to connect them to the OpenReach network using Singularity's Wholesale Line Rental (WLR3) solution. Beaming are using Singularity's solution to automate their provisioning processes, significantly reducing the paperwork and manual steps required.

In 2005 the UK's communications regulator OFCOM stipulated that BT must open up its wholesale services to independent providers. In response, BT has spun off its wholesale arm into a new company called OpenReach, which will provide a ‘level playing field' to independent Telco Providers such as Beaming who buy and sell phone services to business and private customers. However, before they can access these new services the independent operators have to be able to link their internal ordering systems to OpenReach using a standard called Wholesale Line Rental 3 (WLR3).

SingularityWLR3 provides Beaming with complete equivalence with BT Retail. This presents Beaming with a huge opportunity to significantly enhance its competitive edge by being able to offer exactly the same products and services as BT Retail at low cost and backed by exceptional customer service. Beaming recognised the tremendous value WLR3 would have in terms of access to information and enhanced operational efficiency. SingulartityWLR3 gives Beaming much greater speed, accuracy and ease for fulfillment, communication and assurance. By using WLR3 Beaming can provide faster order processing and appointment scheduling, fewer rejected orders, enhanced number reservation, better customer information and better testing and fault reporting.

The deal with Beaming is the latest in a series of WLR3 contracts won by Singularity in the past year, cementing the company's claim to be the number one provider of WLR3 solutions to the UK telecommunications sector.

Sonia Blizzard, Managing Director of Beaming said: ‘We aim to provide the best service we can to our customers with WLR3 helping us to achieve this. It made sense to us to use Singularity, a company with a proven track record of technical capability and with similar values to our own when it comes to delivery. We have been particularly impressed by Singularity's attention to detail and willingness to assist us.'

“We are delighted to have secured this contract with Beaming”, said Dr. Robert McGarry, Director of Telecommunications at Singularity. “They are an innovative and rapidly growing communications provider and we look forward to building a great relationship with them”.

About Beaming:
Beaming, based in Hastings, East Sussex, delivers high quality voice and data products to customers across the UK. The company provides fully customised voice and data solutions to all sizes of businesses and has a particularly strong presence in London and the South East of England. For further information please visit http://www.beamingtelecom.com/

About Singularity:

Singularity increases the performance and agility of business processes by rapid implementation of its industry-leading Business Process Management (BPM) products.

Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

For further press information please contact Kathryn McDevitt at Singularity.
Email: marketing@singularity.co.uk, or telephone: + 44 28 71 267767. For more information, please visit http://www.singularitylive.com or http://www.singularity.co.uk

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