Revenue Management

Driving Efficiency with Effective Revenues Management

Singularity's Revenues Accelerator automates and orchestrates the tax and rates collection processes for local authorities, helping them achieve higher collection targets while reducing operational costs. The Accelerator makes information easily accessible to staff, facilitates fast customer response times, and drives the revenue collection and benefit calculation processes to successful completion.

Highlights

Singularity enables local authorities to transform their revenue collection processes and dramatically improve their customer service. And our Revenues Accelerator solution ensures public authorities meet their responsibilities to assist those who because of their circumstances either cannot pay or have difficulty doing so.

The results are better collection rates, more productive staff and happier customers.

• Automated handling of claims processing, queries and complaints
• Standardised, automated and integrated processes that link front-office staff and back-office collection functions
• Calculation of rates and benefits and generation of billing information
• Centrally accessible consolidated view of all-rates related information enabling staff to quickly and efficiently manage enquiries and requests for information
• Support for generation of all tax and rate related documents, including standard letters
• Reduced processing errors through reduced manual steps, data entry and hand-offs
• Integration to major public sector CRM and document management systems including Northgate, Capita, Lagan and Tower.