Planning

Faster Processing with Streamlined Planning Management

Singularity's Planning Accelerator automates and co-ordinates planning processes, drives work to the right people at the right time, makes planning information easily accessible, and handles the complex correspondence requirements associated with applications, complaints and appeals.

Highlights

Singularity helps local governments achieve step-change improvements in their planning management. The result is faster planning processing, more productive staff and happier customers.

• Automated handling of planning correspondence, including complaints, general queries and FOI requests
• Support for generating planning-related documentation such as acknowledgements and decision notices
• Consolidated real-time view of planning cases and all associated data
• Ability to track and manage incoming queries from neighbours, objectors and applicants and auto-generate correspondence
• Reduced processing errors through reduced manual records, data entry and hand-offs
• Instant access to planning information for both planning staff and the public
• Measurable improvements in planning application completion times, Freedom of Information query response times and case effort and cost
• Integration to major CRM and document management systems, including Northgate, Capita, Lagan and Tower