Driving Citizen Centric Processes

Singularity helps public sector organisations transform the delivery of services to citizens. We provide solutions to over 100 local authorities and central governments worldwide ranging across areas as diverse as welfare, firearms-licensing, planning applications, complaints management, insolvency management, health & safety and revenues.

Transforming Service Delivery

We help public bodies transform their services by linking together the disparate systems they use, streamlining workflow across their organisation and integrating front office service provision to back-office service fulfilment.

• By streamlining case management, case workers gain measurable improvements in case completion times, while end-customers benefit from faster responses
• By optimising complaints management, government agencies can maximize the productivity of their customer-facing staff, gain visibility of their end-to-end complaint management processes and dramatically reduce the direct and indirect costs incurred.
• By implementing corporate workflow, public agencies can integrate the front and back offices, reducing manual hand-offs, speeding up service delivery and reducing errors, all of which increases customer satisfaction
• By improving personnel screening processes, employment decisions can be made quickly and efficiently whilst complying with government legislation to protect vulnerable groups
• By accelerating benefits processing, benefits departments deliver a better service to their customers
• By optimizing revenues collection, public agencies can increase their collections at lower cost, while their customers gain speed and convenience
• By deploying an automated document processing solution to mange the document production lifecycle, information workers afford increased productivity, improve consistency and reduce errors made during transcription
• By automating the planning processes, planning departments free staff from handling routine enquiries and the public gains faster access to the planning information they require

Singularity workflow and business process automation solutions combine deep knowledge and extensive public sector experience with our award-winning process technology.