Case Management

Driving Work to Completion with Effective Case Management

Singularity's Case Management Accelerator radically reduces the complexity and 'time to completion' of case handling. The Accelerator provides a single, consolidated view of all cases being managed by an organisation and automates the processes and activities required to drive cases quickly and effectively.

Case Management - the management of the interactions between an individual and a public body - is critical to the work of many organisations, but it is often intensely manual, paper-driven and plagued by delay and poor visibility. Singularity's Case Management Accelerator automates the manual steps, routes work to the right people at the right time, reduces manual hand-offs and replaces paperwork with electronic forms, ensuring an efficient and productive experience for both staff and customers.

Highlights

• Consolidated real-time view of cases and all associated data, files and correspondence using an intuitive interface
• Instant access to live information for case workers
• Measurable improvements in case completion times, customer response times and case effort and cost
• Frees case officers and case workers from managing large amounts of paper forms & records
• Reduced processing errors through reduced manual records, data entry and hand-offs
• Automatic initiation of activities and processes in reaction to predefined events speeds up case processing
• Reminder handling for correspondence tracking
• Instant alerting, notification and escalation drives work to the right people at the right time
• Comprehensive, flexible reporting capability for management reporting, ad-hoc queries and performance analysis