Benefits Processing

Driving Benefits Services with Effective Processes

Singularity's Benefits Accelerator delivers greater visibility for claimants, local authority staff and managers, while minimising manual and paper-based work and reducing wastage and inefficiency. That means a more efficient and effective benefits department delivering a better service to its customers.

Highlights

Singularity’s Benefits Accelerator solution delivers higher quality, better value and meets critical e-government targets. Highlights of the solution include:

• Proactively manages claims according to priority , urgency, staff skill set and availability, so no work is lost in in-trays
• Tracks claims in real-time from new claim through investigation and reporting right through to assessment
• Enables smooth flow of work and information sharing across systems, individuals and departments giving a seamless service, reducing manual hand-offs and accelerating claims processing
• Routes work automatically and efficiently to the right people at the right time for speedier response to customers and benefit processing
• Allows fast, accurate, immediate electronic capture of information, eliminating the need for form-filling or manual entry
• Includes automated notification and escalation features
• Automates and standardises processes and document-handling, reducing manual errors, and enforcing compliance with best practices and government targets
• Provides end-to-end visibility of claims processing

Please click here to view the detailed Brochure