Featured Case Studies - Beaming

Beaming is a niche provider of high quality Internet and Telephone products. They provide fully customised Voice and Data solutions to all sizes of business. Their DSL business broadband products deliver the fastest service available in the UK.

MOTIVATION

Beaming prides itself on being an early adopter of new technologies. That way, it stays ahead of the curve, ahead of the competition.

It was one of the first telecom providers to migrate fromWLR2 to WLR3. The interface went live in April 2009.

Beaming is also a strong advocate of outsourcing to specialist providers. Its core business is broadband and telecoms provision. It decided it would be a time-consuming and costly diversion if it were to become involved in configuring software to integrate with BT’s systems.

CHALLENGE

As a leading communications provider and rapidly expanding SME, Beaming is buoyant about the success of its switch to WLR3.

Beaming is passionate about customer service and WLR3 means it can give its customers direct access to top-flight technical capability.

Beaming wanted a cost-effective, fast, accurate and robust 24/7 WLR3 solution that would provide faster order processing and efficient billing, appointment scheduling, better customer information, better testing and fault reporting.

“With WLR3, we can take on a bigger customer basically at a flick of a switch and whether they are 200 lines or 10,000 lines the theory is that we can take them on in a matter of minutes as opposed to many man hours. That gives us speed of deployment and speed of network rollout.”

“Singularity has developed a fantastic product. There are other products that we have used before, other online portals and ordering systems, and for many orders you placed you ended up placing a fault or an inquiry. It is very easy to forget just how good Singularity software is because we don’t have to log faults. The product works.”

Steve Ross,
Director of Technology,
Beaming Limited